At BuildIn Talent, we are committed to delivering a professional, transparent and high-quality service. We value feedback from our clients and candidates, as it helps us continually improve.

If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can work with you to resolve the issue as quickly and fairly as possible.

How to Make a Complaint

Please submit your complaint by email, including as much detail as possible, such as:

Your name and contact details.

The nature of your complaint.

Any relevant dates or supporting information.

The outcome you are seeking.

Email: hello@buildintalent.co.uk

What Happens Next?

Once we receive your complaint, we will:

Acknowledge receipt within 2 working days.

Investigate the matter thoroughly and fairly.

Keep you informed if we require any additional information.

Aim to provide a full written response within 10 working days.

If the matter is particularly complex and requires more time, we will let you know and provide an updated timescale.

Our Commitment

Every complaint is treated confidentially and without prejudice. We are committed to handling all concerns professionally, respectfully and objectively.

Where we identify that improvements can be made, we will take appropriate action to ensure we continue to provide the highest standards of service.

Contact Us

If you have any questions regarding our complaints procedure, please contact:

BuildIn Talent
Email: hello@buildintalent.co.uk
Website: www.buildintalent.co.uk