Make a complaint

If something has gone wrong, we want to know. Use this form to raise a complaint with BuildIn Talent  and we'll look into it properly.

What to include

• Your full name and how to reach you (phone and email)
• Any job or case reference you have
• What happened, including dates, locations and the names of anyone involved
• Any documents or evidence, attached or with a note on how we can get hold of them
• What you'd like us to do about it

That last one matters. Telling us the outcome you want helps us put it right rather than guess.

What happens next

1. Within five working days we'll acknowledge your complaint.
2. We'll investigate. Your complaint is handled confidentially and impartially.
3. We'll come back to you with a resolution or a clear explanation of the next steps.
4. If it takes longer, we'll tell you why and give you a timescale.

If you need a hand

You can complain by phone or email instead.

If you're still not satisfied

If you're unhappy with our decision, tell us. We'll explain how to request a review and escalate the matter.